Tenant Inquiries

All tenants and residents of Bethlehem Housing and Support Services have access to our tenant services portal website.  

Accessing the Tenant Portal

The tenant portal is a website just for tenants and residents. It is accessible from any computer, smartphone or tablet where an internet connection is available. Tenants and residents will be provided with a unique login and password upon move-in. 

Go To Tenant Portal

Administrative Office

 Hours:  Monday to Friday, 8:30 am – 4:30 pm

 Location: 111 Church Street  St. Catharines, ON  L2R 3C9

 Phone(905) 641-1660


Manager of Housing Services

Kathy Fraser: (905) 641-1660, ext. 205

Building Maintenance Supervisor

Paul Kwiatkowski: (905) 641-1660, ext. 234

Program Manager

Carolyn Fish: (905) 641-1660, ext. 224

For Housing and Support Services Click Here »

Tenant Portal FAQs

Click on the questions below to read the answers to some frequently asked questions about the Tenant Portal. 

What information will I find on the tenant portal?

The tenant portal is a website just for tenants and residents - to provide you with all the information you need to know about your tenancy or residency including, how to pay your rent, what the policies are on parking, visitors, pets, and more.

It also provides you with important emergency contact details, information about the support services and resources available to you, and information about your building and neighbourhood.

In addition, you'll be able to submit maintenance, housing services and support services requests directly to members of our team and get a response within 72 hours. 

How do I submit a maintenance request?

Simply login to the tenant portal and complete a maintenance request form.

Maintenance requests may include: Requesting something be fixed in your unit or a common area, booking an elevator, reporting a pest control issue, and more. 

Your submission will go directly to the Maintenance team, and we will follow-up with you within 72 hours on a priority basis. 

How do I submit a housing services request?

Simply login to the tenant portal and complete a housing services request form.

Housing Services requests may include: registering a pet, adding an occupant to your lease, requesting a parking space, and more. 

Your submission will go directly to the Housing Services team, and we will follow-up with you within 72 hours on a priority basis. 

How do I submit a support services request?

Simply login to the tenant portal and complete a support services request form.

This forms allows you to express your interest in registering for any of our free support services offered to all tenants and residents. 

Your submission will go directly to the Support Services team, and we will follow-up with you within 72 hours on a priority basis. 

How do I make a complaint?

If you are unable to resolve a complaint with the person involved, you have the option of submitting a complaint form.

Simply login to the tenant portal and complete a complaint form. We will follow-up with you within 72 hours. 

How do I access the tenant portal?

The tenant portal website is accessible from any computer, phone or tablet where an internet connection is available.

Tenants and residents will be provided with a unique login and password upon move-in. 

What if I can't remember my password or login?

If you forgot your login or password, or are experiencing any issue accessing the tenant portal, please contact Kathy Fraser, Manager of Housing Services at (905) 641-1660, ext. 205.

What if I don't have a computer, smartphone or tablet?

You can access the tenant portal from anywhere with an internet connection including a public library, a friend or family member's home, or from a computer in a common area in your building, if available. 

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